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sales@tigerfrog.co.uk

+ (0)845 543 9047


Returns Policy

Returning or exchanging an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different item if preferred.

Please note:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.

Please return all items to:

Tiger Frog Ltd
73 Hill Park,
Dudleston Heath
Ellesmere
SY12 9LB

United Kingdom



Faulty Item

If in the unlikely result that the item you received is faulty, please email us quoting your order number or full name, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.


Discount codes

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.




 
Tiger Frog Ltd 2012     Hill Park, Dudleston Heath, Ellesmere, Shropshire, SY12 9LB







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